Factory Service

SHIPPING POLICIES

Fast, reliable shipping on all orders. Free standard shipping on orders $199+ to the contiguous 48 states.

Free Shipping on orders $199+
5-14 Days Standard Delivery
48 States Contiguous US

Estimated Delivery Times

West Coast
2-4
Business Days
Southwest
2-4
Business Days
Midwest
4-7
Business Days
East Coast
4-7
Business Days
Note: Delivery times are dependent on stock status. Weekends and holidays do not count as shipping days (except Saturday for USPS packages and Next Day Air Saturday delivery when chosen).
Processing Times Vary by Product

Many in-stock items from select brands ship same day when ordered before 2PM PST. Some products require hand assembly or custom preparation, which may add 1-3 business days to processing time. Check individual product pages for specific shipping estimates.

USPS Priority Mail
UPS Ground
FedEx
UPS Freight (LTL)
OnTrac
Maersk

Lost or Damaged Products

We try our best to prevent damage during transit. If you receive a damaged item, please email [email protected] with:

  • 3 or more photos of the damaged item
  • Order number in the subject line
  • Description of what was damaged
  • Keep original packaging until resolved

Freight shipments: Do not sign for or accept items with visible physical damage. Refuse and return to us.

Missing Shipments

If your package hasn't arrived within the estimated delivery times, please contact us so we can investigate.

  • UPS: Trace takes up to 8 business days
  • USPS: Extra 7 days allowed after expected delivery
  • UPS Freight: Case-by-case investigation

If tracking shows delivered but you haven't received it, contact us within 15 business days.

Undeliverable or Refused

Packages returned due to incomplete/incorrect addresses, not picked up, or refused delivery may take up to 3 weeks to process.

  • 25% restocking fee may apply
  • International: return shipping costs may be deducted
  • Only refuse if there's physical damage

Oversized & Freight Items

Some items have additional handling fees due to size, weight, or special requirements. These fees are indicated on the product page and in your cart.

  • Storage before delivery
  • Inside or limited access delivery
  • Redelivery due to missed appointment
  • Address corrections

Track Your Order

UPS
Tracking starts with 1Z
Track on UPS
FedEx
Track your FedEx shipment
Track on FedEx
Maersk
Track your Maersk shipment
Track on Maersk
OnTrac
Track your OnTrac shipment
Track on OnTrac

International Shipping

Shipping to Alaska, Hawaii, Puerto Rico, Guam, US Virgin Islands, Canada, and international destinations is available at an additional rate. If you purchase from these locations, we'll contact you via email to collect additional shipping charges.

If you do not wish to proceed with extra charges, a 25% cancellation fee applies.

Important: Function Factory Performance is not responsible for international VAT, duty, or import taxes. The customer is 100% responsible for any duty tax and related import charges.

International customers: Please contact us at [email protected] BEFORE placing your order to get an accurate shipping quote.

Freight Handling Disclaimer

Some items are shipped via LTL freight carriers. Please review these important guidelines:

Receiving

  • Schedule and accept delivery promptly
  • You're responsible for any storage fees from delays
  • Only refuse if there's physical damage

Inspecting

  • Inspect shipment BEFORE signing
  • If items are missing, call 480-576-8606 before the driver leaves
  • If damaged, take photos and REFUSE the shipment

Concealed Damage

If you discover damage after delivery that was concealed, contact us immediately at 480-576-8606.

Failure to inspect at delivery may result in claim denial.

QUESTIONS ABOUT SHIPPING?

Our team is here to help with any shipping inquiries or special delivery requirements.

Contact Us Call 805-267-9762