HOW TO RETURN A PRODUCT
ALL REFUNDS CAN BE SUBJECTED TO A PROCESSING FEE OF 15% OR 5%. Please remember, we are real people, refunds and returns are not a joke. WE ARE NOT AMAZON. We do not have the current manpower to dedicate staff to just returns and refunds. This process takes an enormous amount of time out of our day. If you have a damaged product, we fully understand and we are more than happy to ship a new product. Please, when making a purchase with Function Factory Performance, make sure that you are 100% confident in your purchase. Always feel free to reach out to our team via email, firstname.lastname@example.org, or by phone at 480 576 8606.
For all customers that start the process of a chargeback, WE WILL CANCEL YOUR ORDER IMMEDIATELY AND BAN YOU FROM OUR WEBSITE.
We do not have time for chargeback customers, here at Function Factory Performance, it is 100% of our responsibility to provide you the best customer service possible while delivering your automotive parts in a timely matter. If you feel like our service has become unsatisfactory, please give us a call at 480 576 8606 so we are able to mend any issues over the phone. Again, we are real and reasonable people that want you to have the largest possible smile on your face.
DEAR ALL BODY KIT AND CARBON FIBER CUSTOMERS, IF YOU AGREE TO OUR “NO REFUND” CLAUSE, we will send this information to your bank if you file a chargeback. PLEASE BE 100% CONFIDENT when purchasing large items that extremely hard to stop production on once started.
To return a product, log in to your account to access your Order History. Click details on the order with the item(s) you wish to return, then click the “Start a Return” button. You can also call us at 480-576-8606. Returns must be initiated within 30 days from the purchase date. We will issue a Return Merchandise Authorization (RMA) number, which is required to process your return. Products (including packaging) must be returned in a new, resalable condition. Some products can’t be returned – see the list of non-returnable products below.
Orders that are fully or partially paid for with Affirm financing are only eligible for return if an RMA number is issued within 90 days of the order being placed, regardless of when the order was shipped by Function Factory Performance or received by the customer.
If we sent you a different product from the one you ordered, or a defective item, please contact us using the information above within 30 days from the purchase date. We will replace the product and process your return at no charge. If for any other reason you need to return an item, you are responsible for all return shipping charges. Please check all merchandise for damage or defect when you receive your order, and before the item is used or installed.
In the case a replacement product will be sent to you, we will send you a UPS Return tag to return the incorrect/defective product back to us. Otherwise, when shipping an item back to us, we recommend using a shipping method that offers signature confirmation, tracking, and insurance, as we are not responsible for lost or damaged packages.
Please note that replacement orders will be canceled if there is no movement on the return label within 10 business days of the return label being created.
Return merchandise packages should be shipped after contacting our returns department per the above instructions to our returns address below:
Function Factory Performance
16443 N 91st St
Scottsdale, AZ 85260
In the event of a defect that occurs outside our return policy, but within the manufacturer warranty, please contact the manufacturer directly to process your return. The manufacturer will have sole determination of the outcome of the claim.
If your return has not been processed within 3 weeks, please contact us so we may check the status of your return.
For orders shipping to the United States, returns will only be accepted within 30 days from purchase date, and ONLY if a Return Merchandise Authorization (RMA) number has been issued. Function Factory Performance reserves the right to refuse any package returned to us without authorization. Returns will be processed within ten (10) business days of receipt (not including weekends, holidays, and the day the package is delivered). Refunds will be issued back to the original form of payment. If the original form of payment is no longer valid, the refund will be issued in the form of store credit applied to your Function Factory Performance account. Store credit is not redeemable for cash.
Orders that are fully or partially paid for with Affirm financing are only eligible for return if an RMA number is issued within 30 days of the order being placed, regardless of when the order was shipped by Function Factory Performance or received by the customer.
Customers are responsible for all return shipping charges unless they receive an incorrect (we shipped the wrong product) or defective item.
When shipping an item back to us, we recommend that you use UPS, FedEx, or any other carrier that offers signature confirmation and insurance, as we are not responsible for lost or damaged packages. Only the signature of a Function Factory Performance employee will suffice as proof of delivery. The customer agrees to bear all shipping and insurance charges, and all risk of loss during return shipment.
We will not accept a return of an item that is damaged or defective if it has been used/installed. Please inspect all orders as soon as you receive them.
If the product is damaged during shipment, Function Factory Performance will replace the product at no charge.
In the case a replacement product was sent, we will send you a UPS return tag to return the product back to us. If the original item is not returned within 30 days the customer will be responsible for the cost of the replacement item that was sent.
If any component of the returned product is missing, we reserve the right to reject the entire return or impose additional charges for replacement of the missing component(s). The condition of the product will be determined at our discretion. Products sent back with damaged or missing packaging will be refused or returned to you at your expense. There are certain items that cannot be returned. For a list of those products, please see “Non-Returnable Products” below.
Installation costs will not be covered by Function Factory Performance for any returned product.
Function Factory Performance reserves the right to change or amend the return policy and procedures at any time without notification.
For international orders shipping outside of the United States, PR, GU, VI, APO/FPO, or Canada – All sales are final for international orders and no returns are allowed.
1. Returns, Refunds and Cancellations
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at Support@FFPerformance.co with details of the product and the defect.
We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at Support@FFPerformance.co with details of the product and the defect.
3. Refusal of Delivery
Please do NOT refuse delivery under any circumstance. If there are any issues with the condition of your package or order, please email us at Support@FFPerformance.co.We are not responsible for any packages lost or damaged in shipment via refusal.
For orders shipping to United States, PR, GU, VI, APO/FPO, or Canada, If you receive a defective product please contact us within our 30-day return policy period, and we will process your return free of shipping charges. Contact us to process your return.
In the event of a defect that occurs outside our return policy, but within the manufacturer’s warranty, please contact the manufacturer directly to process your return. The manufacturer will have sole determination of the outcome of the claim. As a courtesy to our customers, Function Factory Performance will be happy to try to facilitate a thorough review of the claim, but we have no final say in the decision made by the manufacturer (i.e. approvals, denials, fees, etc.).
Function Factory Performance is not responsible for any labor costs which occur as the result of the installation of wrong or defective parts.
Some items may require pictures or a shop report to have an RMA issued.
We try our best to prevent damage to all packages during transit by packing each order carefully. From time to time, though, the damage will occur despite our precautions.
If you receive an item that has been damaged in shipping, please call us within 72 hours of receipt and we will set up a UPS claim for the product. Once this claim has been processed by UPS, we will reach out to you to return the product and send out a replacement.
We may request pictures to further assist with the completion of the claim.
UPS will reach out to you after the claim has been filed over the phone; please provide a reliable contact number when setting up your damage claim.
If you return a product without first contacting our Returns Department for a Return Merchandise Authorization (RMA) number, it will take up to 3 weeks to be processed and we may charge you a 10% restocking fee at our discretion.
If your unauthorized return has not been processed within 3 weeks, please send an email to Support@FFPerformance.co
UNDELIVERABLE OR REFUSED SHIPMENTS
Packages will be returned back to us by the carrier if they cannot be delivered due to incomplete or incorrect addresses, are not picked up from a FedEx facility, or if the recipient refuses delivery. All packages returned to us for the above reasons can take up to 3 weeks to be processed. We may charge you a 15% restocking fee at our discretion.
Please review our Freight Disclaimer for special instructions regarding freight shipments.
For international orders shipping outside of the United States, PR, GU, VI, APO/FPO, or Canada – The return shipping costs of any refused or undeliverable shipment(s) outside of the United States or Canada may be deducted from any refund at Function Factory Performance’s sole discretion.
Returns will not be accepted for any of the following items:
ALL BACKORDER AND MADE TO ORDER PRODUCTS, the following brands are INCLUDED in this NO REFUND OR RETURN POLICY (Unless defective, broken, and or bent in shipping)
- Non-defective used or installed items.
- Anderson Composites
- Bootmod3 Tunes
- Function Factory Performance
- Function Factory Performance gift cards.
- Full-Race Motorsports
- CV Fabrication
- PD-Tuning Tunes
- Rampage Fabrication
- Ryft Exhaust
- ZL1 Addons parts that have had the protective film removed
- ALL WHEEL BRANDS
- Any and all special order items that are purchased through customer invoices, emails, and or phone calls.
- Wheels that have had tires mounted on them. This includes wheels that Function Factory Performance has mounted tires on. Both the wheels and tires are non-returnable.
- ALL TUNE PRODUCTS / DIGITAL DOWNLOADS
- Painted parts, including items the customer has painted and pre-painted parts purchased through Function Factory Performance.
- Any and all carbon fiber products.
- ALL BODY PANELS/AERODYNAMIC AUTOMOTIVE PARTS AFTERMARKET AND OEM.
ALL freight shipments are not returnable.
International orders shipping outside of the United States, PR, GU, VI, APO/FPO, or Canada are not returnable.
ORDER CHANGES AND CANCELLATIONS
For orders shipping to United States, PR, GU, VI, APO/FPO, or Canada, We strongly suggest you call us at 480-576-8606 as soon as possible after placing your order if you need to change or cancel it, as we ship orders out quickly! If you email us, we may not receive them in time to stop the order from shipping out. Please double-check that your order details are correct before submitting your order at the “Order Review” step of checkout.
An order that has already shipped cannot be canceled. Please contact us to set up a Return Merchandise Authorization (RMA) once your order has been received.
If you need to change the address on an order that has already been shipped via FedEx, please call us. There will be a fee of $17 per package to reroute the order while in transit. Orders shipped via USPS cannot be changed while in transit.
For international orders shipping outside of the United States, PR, GU, VI, APO/FPO, or Canada – At this time, you may not make any changes or modifications to your order once it has been placed. Additionally, you may not cancel your order once it is placed.