Function Factory Performance’s
Back Order Policy – July 06, 2021
Your part is on backorder. What does this mean?
Backorder means the part is out of stock at all available warehouses. This means that 99.9% of the time nobody has any stock and we are all waiting for manufacturers to catch up with production and ship stocking orders and dropships. When manufacturers ship stock, they ship in large quantities to their dealers and distribution centers. When products arrive at these warehouses and suppliers the First/Oldest orders get products, then all products are allocated to orders in chronological order.
Example: ZL1 Addons Rear Diffusers are almost always on backorder. You can place a preorder for them and wait. Your order will then be fulfilled using First In First Out. If you decided to wait until they were in stock you would always be at the bottom of the list. This also means that you will have to wait for the next round of manufacturing/production for enough stock for your order.
“If you don’t have it, then surely someone else will have it in stock.”
Sometimes you’ll get lucky and find another store or website with the product on hand, but during these times, that is usually not how it will play out. Most of this industry is comprised of drop shippers. That means they don’t usually have a brick-and-mortar warehouse and ship everything to their customers directly from a supplier or distributor. Drop shippers usually do not have any stock on hand because they rely on their suppliers’ and distributors’ stock to sell from. Some companies in this industry are suppliers and distributors which means they have a warehouse and fill it with stock when it’s available then continue to sell the product from their own stock. Our goal is to get a product to you as quickly as possible.
Can I cancel my order if I found it in stock elsewhere?
Yes, you can cancel your order. We strongly recommend before canceling your order that you verify without a doubt the other dealer(s) has the item on hand. We know that sometimes inventory errors occur or even a double sale of items. Also, note, if you cancel an order with us and place a new one with another dealer, chances are that your backorder wait period will be longer since you’re last on the list to get the item. All orders are processed with First IN, First OUT. So if you cancel with us and reorder you’ll lose your spot in line to get the item.
I got an ETA, but when I checked back it was EVEN longer?
This unfortunately happens. We give you ETAs directly from manufacturers and we do NOT come up with the time periods ourselves. Some ETAs provided by manufacturers are very accurate and some are overshot, in both cases, delays in production or shipping are fairly common. Material stock issues or US Customs holding shipments from Manufacturers happen all the time. We try to give you the most accurate and honest ETAs as provided by our network of suppliers, distributors, and manufacturers. When an ETA is extended 99.9% of the time there is nothing we can do to speed it up. We can help you find alternative products if you cannot wait. However, also keep in mind sometimes there isn’t an alternative to all the parts we sell.
If only part of the order is back-ordered, then what happens to the rest of my ordered items?
We try our best to get all of the products you purchased to you as quickly as possible. If you ordered a kit and 9/10 items are in stock, more than likely we’ll ship you the 9 items and inform you how long the wait is on the last item. In some cases, if the shipment is traveling across a country border, we’ll hold the order to make one shipment to you instead of multiple shipments to keep track of.
Please note that FFPerformance.co does NOT offer Live Inventory for products listed on our website.
Due to the nature of the automotive industry and the fact that we offer hundreds of thousands of items from hundreds of different manufacturers and distributors, we are unable to display live inventory. Some items ship directly from our Arizona warehouse where others may ship directly from the manufacturer or distribution warehouse. If you need specific products for definitive dates, please contact us here: https://ffperformance.co/factory-service/contact/ to verify the availability of the products you wish to purchase.
How does Function Factory Performance notify customers of a backorder?
When an item is found out to be on backorder with the manufacturer, you will be notified via the email address on your order. Note that some manufacturers are better at notifying us than others. We will make every effort to follow up with you in regards to your order.