WARRANTY POLICY
We stand behind every product we sell. Learn about our warranty coverage and claims process.
FUNCTION FACTORY PERFORMANCE WARRANTY
Your satisfaction is paramount to us, and we're dedicated to providing exceptional service and support. Below you'll find our complete warranty policy and guidelines for claims.
Warranty Claim Inquiries
Should you have any questions or concerns regarding your warranty claim, please contact us or call 805-267-9762. Our team is readily available to assist with any warranty-related queries or issues.
Warranty on Replacement Items
Please note that items replaced under warranty are not eligible for a new warranty. The original warranty period from the initial purchase applies to the replaced item.
Warranty Coverage: Replacement vs. Refund
Our warranty strictly provides for a replacement of the defective item. Refunds are not covered under this warranty policy.
Handling Discontinued Products
If an item covered under warranty is no longer available or has been discontinued, we will assist you in selecting an alternative product equivalent in value to your original purchase.
Warranty is Item-Specific
The warranty is item-specific. It only applies to the product you initially purchased and cannot be transferred or applied to other items, regardless of their value.
WHAT'S COVERED?
All products sold by Function Factory Performance carry the manufacturer's warranty. Coverage varies by brand and product type. We're here to help you navigate the claims process.
Normal wear and tear, improper installation, misuse, racing/competition damage, modifications, and damage from accidents or neglect are not covered under warranty. Contact the manufacturer directly for specific exclusions.
FREQUENTLY ASKED QUESTIONS
How do I start a warranty claim?
Contact us via our contact form or call 805-267-9762. Have your order number and photos of the defect ready to expedite the process.
How long does the warranty process take?
Processing times vary by manufacturer. We'll keep you updated throughout the process and work to resolve your claim as quickly as possible.
Do I need to ship the defective item back?
In most cases, yes. The manufacturer will need to inspect the defective product. We'll provide shipping instructions once your claim is approved.
Who pays for return shipping?
Shipping costs for warranty claims are typically the customer's responsibility unless otherwise specified by the manufacturer's warranty policy.
HAVE A WARRANTY QUESTION?
Our team is ready to help you with any warranty inquiries or claims.